Arbitration and conciliation are alternative dispute resolution methods that allow firms to resolve disputes outside of court.
Arbitration is a legal process where a neutral third party, the arbitrator, resolves a dispute between two or more parties, making a binding decision.
Conciliation is a non-binding process where a third party, the conciliator, facilitates communication and negotiation between parties to help them reach a mutually agreeable resolution.
In arbitration, parties present their case to an arbitrator who then makes a binding decision. It is an alternative mechanism for reaching out to higher courts which saves your financial cost and time
In conciliation, parties work with a conciliator to reach a mutually agreeable resolution, which may or may not be legally binding.